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Privacy Policy

Last updated: 30 March 2026

Kelliher Electrical (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our services.

1. Who We Are

Kelliher Electrical is the data controller responsible for your personal data.

Business name: Kelliher Electrical

Address: 22 Grange Hill, Chatham, Kent, ME5 7AH

Phone: 07906 660148

Email: kelliher-electrical@outlook.com

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Your name
  • Your email address
  • Your phone number
  • Your address
  • Details of your enquiry or message
  • Information you provide when requesting a quote or service
  • Technical data such as your IP address, browser type, device type, and website usage information

3. How We Collect Your Data

We collect personal data when:

  • You fill in a contact form on our website
  • You contact us by phone or email
  • You request a quote
  • You book or enquire about our services
  • You browse our website

4. How We Use Your Personal Data

We use your personal data to:

  • Respond to enquiries
  • Provide quotations
  • Arrange and carry out electrical services
  • Contact you about appointments and work
  • Keep records of services provided
  • Improve our website and services
  • Meet legal, tax, accounting, and insurance obligations
  • Protect our business against fraud or misuse

5. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the reason we are using it, we rely on one or more of the following:

  • Contract – where we need your data to provide a quote, carry out work, or take steps before entering into an agreement with you
  • Legal obligation – where we need to keep records or use your data to comply with legal requirements
  • Legitimate interests – where it is necessary for us to run and improve our business, respond to enquiries, maintain records, and protect our business, provided your rights do not override those interests
  • Consent – where you have given us clear permission, for example if you choose to contact us through a website form or accept non-essential cookies

The ICO says organisations need to explain both their purposes for processing data and the lawful basis they rely on in their privacy information.

6. Sharing Your Data

We do not sell your personal data.

We may share your personal data where necessary with:

  • Website hosting providers
  • IT support providers
  • Accountants, insurers, or professional advisers
  • Payment, invoicing, or booking providers
  • Regulatory bodies, legal authorities, or law enforcement where required by law

If we use third-party service providers, we will only share the information necessary and expect them to keep it secure.

7. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes for which it was collected, including legal, accounting, and record-keeping requirements.

Typically:

  • Enquiry data may be kept for up to 12 months
  • Customer records, invoices, and related correspondence may be kept for up to 6 years

The ICO says privacy notices should explain retention periods, who data is shared with, and why it is processed.

8. Cookies and Website Data

Our website may use cookies or similar technologies to help it function properly and to understand how visitors use the website.

These may include:

  • Essential cookies – needed for the website to work properly
  • Analytics cookies – to help us improve website performance and user experience

Where required, we will ask for your consent before using non-essential cookies.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or website can ever be guaranteed completely secure.

10. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to processing where we rely on legitimate interests
  • Request transfer of your data where applicable
  • Withdraw consent at any time where we rely on consent

The ICO says people must be told about their information rights and how to complain if they have concerns.

To exercise any of your rights, please contact us using the details in this Privacy Policy.

11. Complaints

If you have any concerns about how we handle your personal data, please contact us and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.